We know that this is a discouraging experience, and recognize that we’ve mentioned possible solutions with you. Should you proceed to obtain concerns and/or issues remember to Call us at customersupport at emprie-today.com.
We sincerely regret to hear about your expertise and understand that your purchase was cancelled for every your request. If you proceed to get issues and/or fears be sure to contact us at customersupport at empire-today.com.
We recognize your disappointment, and we’re sorry to realize that you had been inconvenienced by these problems. We’ll even more investigate your problems, and we’ll be in contact with you shortly.
January 24, 2018 at ten:fourteen am Okay I happen to be managing this since September of 2017. The flooring which was set down in February 2017 was via out the complete house. We ended up explained to that when they taken off the aged flooring that all the nail heads and staples would be flush prior to the new floors went down. In September we seen that a nail head was pushing through a plank so we phone Empire to report it. Soon after a few os weeks we did have certainly one of the initial installers occur out and take care of the nail and replace the plank.
7b.) ET sent installer with Incorrect wax ring and wouldn’t let installer go the 1 mile to Dwelling Depot to select it up.
My sister in law drove over soon after I still left the 2 installers in my household “By itself” for twenty five minutes, which wound up remaining an enormous slip-up. My Canine was locked in the toilet and also a candle was broken with glass around. I had advised the installer that I could not do just about anything about my Pet rather than to make use of the garage to go out and in, so he instructed my sister in regulation which the Pet held seeking to get out through garage.
Can a person, just like the CEO ideally, get again to me to discuss this subject ASAP. Public relations is large to a company & whoever handles it ought to be aware of how your customer service or workers handle your organization’s phone calls & methods! Thank you beforehand for reading through this criticism………..
In 2011, Empire Today implemented a carpet and padding recycling program to reduce the environmental effects of their day-to-day operations.
They have got cheated the wrong purchaser and the rest of you have to wake up and end buying their lies.
We’re sorry to listen to that the fears haven't been resolved. Your might send your issues and spot of Suitable to Terminate to customersupport@ empire-today.com for even further guidance.
We assure you that we get issues such as these really very seriously, and we sincerely apologize for your inconvenience. We’ll be in touch along with you shortly to begin working with a resolution.
We identified as the corporation and no-one knows exactly where the freakin installer are. Never yet again that I will deal Using these corporation once again. I is going to be making contact with the corporate office to let them know that they’re subcontractors suck! They waisted my two day off watching for almost nothing. Anybody that reads this glance for a company that cares
So now I am in this article with anything from my closets out on my balcony and we’re anticipating rain so I empire today llc corporate office had to head out to buy tarps to try to protect everything and I’m now being forced to acquire time without work work on Monday for your kitchen set up and HOPE that they really demonstrate up and do the job this time.
Opened a service ask for and wasn’t identified as again so referred to as Empire today and was advised it was shut by the installer and had to open a brand new a person. So even now waiting to listen to from another person (actually need an set up supervisor to call me). Assistance!!! Calling the finance not to fork out right until one hundred% satisfied….